We’re doing cool stuff in North Dakota: RealTruck.com has been innovating web technology for more than a decade. First established in 1998 from a basement apartment, we’ve grown in to a leading etailer of truck accessories with a mission to make people’s lives and vehicles better. Our Guiding Principles shape who we are and how we operate.
Summary
Sometimes You'll be required to wear our fashionable gear around the office!
We’re looking for a Customer Loyalty specialist to coordinate all aspects of the customers’ experience on our website and during phone calls to RealTruck.
Requirements
Patience and “Sherlock Holmes Level” problem solving required (we provide the magnifying glass and cool hat)
Must have a passion for helping others & delivering way more that anyone expects
Must enjoy taking personal ownership of customer concerns, being empowered to take risks, and be truly and completely yourself while doing so.
Specialize in wowing customers, strive for squeals of delight, and be comfortable with effusive appreciation for going “To Infinity and Beyond!”
Must embrace the Mullet Method work style (business in the front, party in the back)Must love wearing a Jedi headset comlink and speak with a wide variety of people all across the land.
Must be able to talk and type without getting your fingers caught in a knot.
Must have a positive attitude or be really good at pretending
Live and breathe our Core Values
Responsibilities
Work directly with our customers to help them make their lives and vehicles better!
Collaborate with multiple departments to gain insight to better support our customers’ needs
Translate what you’ve learned from our customers into initiatives to create a better customer experience
Pick up the phone with the speed of Superman and be willing to do it again, and again!
Spend free time reading “Delivering Happiness” or “Peak”.
Rock out our Core Values
Benefits
This will be a full time position. Starting Pay is $10.50 – $11.50 DOE
RealTruck, Inc. offers comprehensive benefits to all full-time employees, that includes the following:
Health and Dental Coverage
Employer Paid Vision Coverage
Generous 401(k) with up to 3% matching contribution
Life Insurance
Paid Vacation
Bottomless Coffee
Bountiful potlucks
Free lunch and day off on your birthday
Contests, Recognition & Rewards
Learn More, Earn More Program
Cheers, ballyhoos, and kudos at random intervals
A fancy cubicle that you can make all your own
If you are interested in this position, please email your cover letter and resume to careers@realtruck.com
