Customer Loyalty Specialist

Summary

Coordinates all aspects of a customer’s experience on our websites while enthusiastically carrying out our core values. This will include but not be limited to assisting sales inquiries, requesting to return or exchange a product, follow up with past and present customers, initiating the order fulfillment process and communication with vendors.

Answer phones and assist customers with product information, assist with selection of products and answer any customer inquires
Assist customers with placing orders through website or over phone
Transfer calls to appropriate departments
Enter purchase order confirmation and tracking numbers
Responsible for coordinating with PLMs to negotiate pricing and terms with distributors
Reports and assists correcting issues with vendors, product data and website errors
Report back-ordered and discontinued items
Assisting customer(s) with return, exchange, warranty, or shipping damage issues.
Documenting any correspondence with customers
Notify Shipping & Receiving department of any anticipated returns.
Work with all departments that will involve the customer care aspect: accounting, sales, and purchasing.
Working with vendors to ensure our customers receive the correct part(s) that are needed and/or missing from the actual item ordered.

Requirements:

Excellent computer skills (Microsoft Office & Web Browsers)
Excellent customer service skills and highly organized
Ability to work in a fast past environment
Ability to follow company policy, work alone and also as a team player

Work Schedule

Full-Time Hours

Wage

DOE

EOE Benefits Include

401K; Health, Dental, Vision & Life Insurance, Vacation & Holiday Pay.

If you are interested in this position, please send resume to:
Human Resources
RealTruck, Inc.
PO Box 2195
1307 12th Ave NE Suite 4
Jamestown, ND 58402

Or email resume to: careers@realtruck.com