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  • IT HelpDesk Specialist

    RealTruck.com Logo

    RealTruck.com has been innovating web technology for more than a decade. First established in 1998 from a basement apartment, we’ve grown in to a leading e-tailer of pickup truck accessories.  As a 2013 North Dakota Young Professionals Network Best Places to Work runner-up, we put our Guiding Principles into practice to create a unique, fun & rewarding work environment.  We are a leading online retailer of pickup truck accessories and 14th fastest growing ecommerce site nationwide on a mission to make people’s lives & vehicles better.

    Note:  This position is currently filled, however we do have other related career paths currently open.

    Summary
    We’re looking for a helpful and friendly addition to our IT team to help support our growing Jamestown office. We have a few dozen machines that need some TLC and we need an outgoing problem solver to kick some 0x436f6d707574657220417373

    Requirements

    • Support Windows 7, Windows Server a plus
      Moss from the IT Crowd

      This could be your future boss!

    • Must enjoy that “New Computer Smell”
    • Support MS Office 2007+ products
    • Must be a Fan of “The IT Crowd”
    • Support Google Apps
    • Able to adapt to new technologies
    • Must bathe daily

    Responsibilities

    • Resolve Computer support issues
    • Setup and maintain workstations and peripherals
    • Respond to tech help requests from local and remote staff
    • Must quote Darth Vader often
    • Maintain machine security compliance
    • Organize and maintain IT assets
    • Deliver More by proactively seeking out support issues with staff
    • Setup and configure IPhone and Droid devices

    Maintain Records and Processes

    • Log issues to simple task system for follow up and visibility
    • Document current procedures and assets
    • Actively Recommend enhancements to current processes

    Ongoing Technology Training

    • Support future VOIP system
    • Create training videos for the rest of the RealTruck crew
    • Embrace opportunities to help others learn more about technology through 1:1 communication or presentations

    Benefits
    This will be a full time, salaried position. Starting pay varies DOE. RealTruck, Inc. offers comprehensive benefits to all full-time employees in accordance with probationary periods and Employee handbook including, but not limited to:

    What we think you need:

    • Health and Dental Insurance
    • Company Paid Single Vision Coverage
    • 401K with up to 4% Company Match
    • Company Paid Life Insurance
    • Paid Time Off (Up to 15 days off your first year)
    • Holiday Pay

    What we think you want:

    • Profit Sharing
    • Bottomless Coffee
    • Free Day Off and Free Lunch on Your birthday
    • Tons of Delicious Pot Lucks
    • No Dress Code
    • Employee Discount
    • See all the bennys

    If you are interested in this position, please email your cover letter and resume to careers@realtruck.com. Successful applicants will go through a brief phone screening before an in-office “culture” interview with the team, and if all goes well, a 2nd “skills set” interview.

    14th Fastest Growing E-commerce Sites“RealTruck.com today announced it has been recognized as the 20th fastest-growing e-commerce site in the United States by online retail trade publication Internet Retailer in its recently published 2013 Top 500 Guide. The influential guide also lists the North Dakota-based pickup truck accessory e-retailer as the 437th largest online store nationwide based on total revenue for 2013. It marks the first time the company has ever been included in the influential magazine’s list, which recognizes the 500 largest e-retailers in the country.” – See more at: RealTruck Named 20th Fastest-Growing Company & 14th Fastest E-commerce Site by Internet Retailer

     

     

     

    NDYP Top Place to Work“RealTruck.com, an online retailer of aftermarket pickup truck accessories located in Jamestown and Fargo, ND, has been selected as a 2013 “Top Place To Work” runner up by the North Dakota Young Professionals Network (NDYP)” – See more at: ND Young Professionals Select RealTruck.com as 2013 Best Place to Work Runner-Up