• IT HelpDesk Specialist

    RealTruck.com Logo

    RealTruck.com has been innovating web technology for more than a decade. First established in 1998 from a basement apartment, we’ve grown in to a leading e-tailer of pickup truck accessories on a mission to make people’s lives and vehicles better.  Our Guiding Principles shape who we are and how we operate.

    Note:  This position is currently filled, however we do have other related career paths currently open.

    Summary
    We’re looking for a helpful and friendly addition to our IT team to help support our growing Jamestown office. We have a few dozen machines that need some TLC and we need an outgoing problem solver to kick some 0x436f6d707574657220417373

    Requirements

    • Support Windows 7, Windows Server a plus
      Moss from the IT Crowd

      This could be your future boss!

    • Must enjoy that “New Computer Smell”
    • Support MS Office 2007+ products
    • Must be a Fan of “The IT Crowd”
    • Support Google Apps
    • Able to adapt to new technologies
    • Must bathe daily

    Responsibilities

    • Resolve Computer support issues
    • Setup and maintain workstations and peripherals
    • Respond to tech help requests from local and remote staff
    • Must quote Darth Vader often
    • Maintain machine security compliance
    • Organize and maintain IT assets
    • Deliver More by proactively seeking out support issues with staff
    • Setup and configure IPhone and Droid devices

    Maintain Records and Processes

    • Log issues to simple task system for follow up and visibility
    • Document current procedures and assets
    • Actively Recommend enhancements to current processes

    Ongoing Technology Training

    • Support future VOIP system
    • Create training videos for the rest of the RealTruck crew
    • Embrace opportunities to help others learn more about technology through 1:1 communication or presentations

    Benefits
    This will be a full time, salaried position. Starting pay varies DOE. RealTruck, Inc. offers comprehensive benefits to all full-time employees in accordance with probationary periods and Employee handbook including, but not limited to:

    What we think you need:

    • Health and Dental Insurance
    • Company Paid Single Vision Coverage
    • 401K with up to 4% Company Match
    • Company Paid Life Insurance
    • Paid Time Off (Up to 15 days off your first year)
    • Holiday Pay

    What we think you want:

    • Profit Sharing
    • Bottomless Coffee
    • Free Day Off and Free Lunch on Your birthday
    • Tons of Delicious Pot Lucks
    • No Dress Code
    • Employee Discount
    • See all the bennys

    If you are interested in this position, please email your cover letter and resume to careers@realtruck.com. Successful applicants will go through a brief phone screening before an in-office “culture” interview with the team, and if all goes well, a 2nd “skills set” interview.