The easiest way to get your return going is to notify us by completing an online Return Merchandise Request form or contacting our friendly Customer Loyalty Department. Click the “Help” tab at the top of the page to contact them via, email, live chat, or phone. Within 1 to 2 business days** of submission of your return request, you will be issued a Return Authorization Number (RMA) and provided with return instructions on what to do next. You will also be provided with a pre-paid return label.
There are two exceptions to our return policy: custom-order products, and items shipped freight. These items cannot be returned. Learn why they are exceptions to the rule.
*Please Note: Merchandise that has been installed, used, drilled, bent, scratched, or otherwise damaged is no longer in new and ready-to-sell condition and should not be returned. Said item cannot be refunded, replaced, or exchanged unless it has a manufacturer defect or was damaged in shipping. All returned merchandise must be in its original packaging, including all parts and paperwork.
**Business days refer to days of the work week – Monday to Friday – excluding holidays.
For customers who receive items via freight, please be aware that you should examine the product to ensure you received the correct item and that there are no damages before signing the bill of lading. If you fail to document any damages or issues on the bill of lading, you are saying that the product delivered is exactly what you requested and in good condition, and a ship damage claim can no longer be filed. Items cannot be returned if accepted by signee.
*Please note: Providing photos of the damaged box and item will significantly speed up the ship-damage investigation process. For common carrier (truck freight) shipments, prior to signing for the shipment, the merchandise must be inspected and any shipping damage must be noted on the shipping receipt at the time of delivery. If you have noted shipping damage with the carrier, you may contact us to file a claim within 3 business days from the date of delivery. Arrangements to ship a replacement will be made as soon as possible. Items may be returned only if damage was documented and shipment was refused.
Long Answer: We’ll be the first to admit that in the past we used a lot of coupon codes. Many were of the “enter XYZ123 at checkout and receive an extra 10% off your order” variety. But we soon discovered something. These promotional codes were making our lives, and more importantly the lives of our customers, more complicated.
Some sites may offer you a coupon code for RealTruck.com, but we assure you this isn’t the case. Instead of allowing you to spend time searching the inter-webs looking for coupons for our truck accessories, we decided to make things simple. We provide the lowest prices we possibly can, every day, all the time. This is all backed by our unbeatable customer service and the manufacturer’s warranty. And don’t forget about the money you save when you take advantage of our free shipping on everything.
So, while you might not find a coupon for 25% off shipping fees, you can rest assured you’re already getting free shipping without having to go through any extra hoops. We encourage you to call our Customer Loyalty Team at 877-216-5446 if you are concerned about a coupon code you think you have received or would like to talk about an order you wish to place. We’re happy to chat and look forward to helping you upgrade your vehicle. It’s sort of our specialty.
Live Chat is available from 7am to 9pm CST, Monday to Friday. If you’re looking for help outside of those hours, you can call us during our business hours from 6 am to 10 pm Monday to Friday, 8 am to 8 pm on Saturday, and 8am to 10 pm on Sunday.
Check out all the ways you can contact us here.
Simply select this option at checkout, enter top-of mind information, and in a few easy steps, you’re done. You will receive a monthly statement listing all of your purchases. Enrollment with PayPal Credit is subject to credit approval.
PayPal Credit provides “zero fraud liability” protection; the same protection provided by most major credit cards. This means you are not responsible for unauthorized charges. When you checkout, there are no account numbers to enter, just basic information that identifies your purchase and helps to protect you against fraud, so no account number can be lost or stolen.
For more information on PayPal Credit, click here.
PayPal Payments Pro manages the complex routing of sensitive customer information through the credit card and electronic-check processing networks. The company adheres to strict industry standards for payment processing, including:
Forgot your gift card number? No problem! Give us a call and we can place your order for you, or we can e-mail your gift card number to you for future use.
Or you can give us a call and we can look that information up for you. You will need the gift card number, or the name of the recipient (most likely you!).
Promotional or complimentary gift cards given to you by RealTruck.com expire one year from the date of issue.
Many of our promotions will be mentioned in our regular newsletter. Or you can always check out our Specials to see all our offers.
We want our customers to do whatever makes them happy, whether that means disabling cookies, or putting a tonneau cover on a Toyota Tercel. Having cookies enabled, however, sure makes it easier for us to provide our customers with a personalized experience on our website. We think that would make our customers happier, so it would be best if cookies were enabled.
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