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Customer Service Coordinator:
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RealTruck, Inc. seeks a Customer Service Coordinator to join our team in Jamestown, ND in our returns department.
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Duties to include:
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- Assisting customers with customer service issues - returns/warranty claims/shipping damage claims.
- Filing appropriate paperwork to the various internal departments: purchasing for replacement products, accounting for credits and shipping for inspection of returned items.
- Filing claim forms to the vendors for warranty claims and the shippers for shipping damage claims.
- Update Returns Manager System with current status on all returns/warranties/shipping damage claims.
- Will also be required to pull orders and file as needed.
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Ideal candidate will have:
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- High standard of professional phone skills.
- Must be able to work independently as well as with an assistant.
- Requires a highly organized individual who can make decisions quickly in a fast past environment.
- Analytical skills / Problem solver / Ability to work well under pressure.
- Maintain and organize returns files.
- Able to develop and follow consistent procedures.
- Excellent computer skills (Microsoft Office / Great Plains)
Job Details:
- Full-Time 8 AM - 5 PM M-F
- EOE Benefits include:
- 401K
- Health/Dental/Vision/Life
- Vacation
- Holiday pay
- A fun work environment
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If you are interested in this position, please send resume to:
Human Resources
RealTruck, Inc.
PO Box 2195
1307 12th Ave NE Suite 4
Jamestown, ND 58402
Or email resume to:
jobs@realtruck.com
We are an Equal Opportunity Employer
www.realtruck.com
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