Q: How do I change or cancel my order?
A:If you should decide that you need to upgrade your shipping, you may fill out our contact us form and in the notes, enter your order number along with your request, or you may contact our Customer Service Department. You will be charged accordingly once the change is confirmed. We will do everything possible to accommodate your request; however, there is a good chance that your package will already be on its way!
If you should decide that you want to add to your existing order, we are very sorry but we are unable to accomplish this kind of request. We simply suggest cancelling the existing order and placing a new one. To cancel an order, we suggest contacting our Customer Service Department. Due to the speed in which we process orders, cancelling an order or an item within an order is extremely difficult. While we will treat your request with top priority, it may take 24-48 hours to confirm your request and there is a good chance that your package will already be on its way.
If your order has already been sent to a shipping warehouse, you will need to return the merchandise through our normal Returns Process.