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Sales & Service Hours
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Sales & Service Hours

Customer Service

  • Monday to Friday: 8am - 6pm EST
  • Saturday/Sunday: Closed

Sales

  • Monday to Saturday: 8am - 12am EST
  • Sunday: 9am - 5pm EST

> Order Placement

Order Placement

Processing Times

We know you want your item(s) as fast as possible, so we do our best to make that happen. If it's in stock, we ship it out within 24 to 48 hours. Items that are customized to your vehicle, however, have varied production times and can take longer. If you have questions regarding estimated processing times, give us a call! We're here to help.

Sales Tax

Sales tax is applicable for purchases shipped to the following states:

Alabama Colorado
Connecticut Florida
Hawaii Illinois
Indiana Kentucky
Maine Massachusetts
Maryland Michigan
Minnesota Mississippi
Nevada New Jersey
North Carolina North Dakota
Oklahoma Pennsylvania
Rhode Island South Carolina
South Dakota Vermont
Washington Wisconsin

If you're sales tax exempt in any of these states, give us a call at 877-216-5446 prior to purchasing. We'll need a copy of your sales tax exemption certificate before the sale in order to proceed without sales tax. Note that we do not process sales tax exemptions after a sale has been made.

Back Orders

Sometimes things are out of our control and items are on back order. When this happens, we're notified by the manufacturer and they usually give us an estimated ship date. Our next call is to you. We'll give you some options, including substitute offers or the option to wait for your original order.

If we're unable satisfy your order due to an extended back order beyond our control, we'll refund your money and let you know when the item will again be available for purchase.

Order Changes or Cancellations

Adding to a Placed Order

Need something added to an existing order? Give us a call at 877-216-5446 and we'll do our best to get everything shipped together, if possible. We've got you covered.

Canceling an Order

To cancel an order, please call our Customer Service department at 877-216-5446. All order cancellation requests are given top priority, though it may take 24 to 48 hours to confirm your request. Because of this, there's a good chance that your package will already be on its way. If your order has already been sent to a shipping warehouse, you will need to return the merchandise through our normal Returns process. Please visit our Returns page for more information, or give us a call at 877-216-5446.

Wrong Shipping Address

If you provided the wrong shipping address while completing your order, give us a call as soon as possible at 877-216-5446. Depending on the processing and shipping speed, we can attempt to change the address before it ships. If the item has already shipped, we can try to reroute the package mid-delivery at an additional charge.

Order Delays

We pride ourselves on getting your items shipped quickly, though order delays do happen. Orders can be delayed for several reasons, including weather, differences between billing and banking information, differences in shipping and billing addresses, and our fraud audit process. Your order may also be delayed by the manufacturer due to processing or production delays. If your order is delayed, we'll let you know.

We're here to help. Contact Us.

CUSTOMER LOYALTY SPECIALISTS

1-877-216-5446
Mon - Fri: 8 a.m. - 6 p.m. Eastern Time
Sat & Sun: Closed

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Lunes - Viernes: 8 a.m. - 6 p.m. Eastern Time

CHAT LOYALTY SPECIALISTS

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Mon - Fri: 8 a.m. - 6 p.m. Eastern Time
Sat & Sun: Closed

SALES / SALES CHAT SPECIALISTS

1-877-216-5446 / Chat Now
Mon - Sat: 8 a.m. - 12 a.m. Eastern
Sun: 9 a.m. - 5 p.m. Eastern Time