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Sales & Service Hours
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Sales & Service Hours

Customer Service

  • Monday to Friday: 8am - 6pm EST
  • Saturday/Sunday: Closed

Sales

  • Monday to Saturday: 8am - midnight EST
  • Sunday: 9am - 10pm EST

> Order Placement

Order Placement

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Order Processing

Order Processing Times

The length of time it will take for your order to ship depends on the item itself and its availability. All items on our site will list an estimated order-processing time. The time shown is the time it will take for your item(s) to ship out once the order has been placed. Most manufacturers use UPS or FedEx to ship your items, so transit times vary. A good estimate is 3 - 5 business days for the item to get to you once it has been shipped.

Back Order

The manufacturer may notify us is if an item is on back order. If this happens, we will contact you with potential substitute offers or to ask if you would like to wait for your original order to be delivered. We work closely with our suppliers to get an accurate estimated ship date for you, so you will know your options. If we are unable to satisfy your order in a timely manner due to an extended back order beyond our control, we will refund your money and let you know when the item will again be available for purchase.

Order Changes or Cancellations

While we are unable to add items to an order once it has been placed, you may simply place a new order for any other items you may wish to receive. In most cases, there is no advantage or disadvantage to having all of your items on the same sales order.

To cancel an order, please contact our Customer Service department. However, note that due to the speed in which we process orders, cancelling an order, or an item within an order, is extremely difficult. While we will treat your request with top priority, it may take 24 - 48 hours to confirm your request and there is a good chance that your package will already be on its way. If your order has already been sent to a shipping warehouse, you will need to return the merchandise through our normal Returns process.

Sales Tax

Sales tax is applicable for purchases shipped to the following states: FL, ND, KY, IN, CO, and CT. If you’re tax exempt in any of these states, contact us and we’ll send you a form to fill out that allows us to refund you the sales tax one the form is returned.

 

Order Shipment

Expedited Shipping

Ground shipping is free! If you would like to request expedited shipping, you can do so when placing your order online or with a representative over the phone or chat. Please note that expedited shipping only applies to the in-transit time, and that it does not decrease the order processing time. Unfortunately, custom-made products and some items that ship freight are not able to be expedited.

To upgrade your shipping on an existing order, please fill out our Contact Us form. Fill in the notes and enter your order number along with your request. You may also contact our Customer Service department via phone at 877-216-5446. Note that extra charges for expedited shipping may apply. We will do everything possible to accommodate your request, however it may not be possible if the item has already shipped out.

Shipping Notifications

We send email notifications to customers once items ship. The email contains a tracking link that you may click to find out shipment and delivery details.

Order Delays

An order can be delayed for several reasons, including the billing information provided not matching your banking information, if a shipping address differs from a billing address, or if the order goes through a fraud check. Your order may also be delayed by the manufacturer due to delays in processing or production. If your order is delayed, be assured that we will notify you. 

Wrong Shipping Address Provided

If you provided the wrong shipping address while completing your order, give us a call as soon as you can at 877-216-5446. Depending on the speed of shipment and order processing, we can attempt to change the address before it ships. If the item has already shipped, we can try to reroute the package mid-delivery at an additional charge.