Thank you for your purchase of RIGID products. We are proud to design, engineer, and produce the highest quality lighting products for your use. While we utilize the best manufacturing practices, there are occasional cases of product failure, and this warranty covers these instances.
If the product was purchased from an authorized RIGID reseller, the product should be returned to that reseller if less than 60-days from purchase date. If it has been longer than 60-days from purchase date, please review the following and contact RIGID directly. If the item was purchased from RIGID directly, please review the following and contact RIGID.
RIGID is not liable for any charges incurred by the Customer relating to installation, repair or removal of RIGID product offerings.
RIGID warrants that this product will be free from defects in material and workmanship. If you believe your RIGID product is defective, it must be returned to RIGID for inspection by our warranty claims department. After inspection, RIGID will verify that the defect was not caused by negligence, abuse, unauthorized repair or disassembly, RIGID will determine whether the product will be repaired or replaced in accordance with RIGID Limited Lifetime Warranty*.
To begin your warranty claim:
You must have a Return Merchandise Authorization (RMA) number. To get your RMA number, please contact our warranty department by phone at (855) 760-5337, or by filling out the Return Merchandise Authorization Form on our website.
Once you have an RMA number, the product must be shipped back to Rigid Industries prepaid. Ship product to 779 N Colorado St., Gilbert, AZ 85233.
Please include a copy of your original invoice (proof of purchase) if you have not registered your purchase online.
Please be sure that your RMA number is clearly marked on your documentation as well as on the outside of the packaging used for shipping.
Please include a short note on the problem you are experiencing.
By completing the steps above, this will ensure faster processing of your claim so that RIGID can get your product back to you as quickly as possible.
*RIGID Limited Lifetime Warranty:
If RIGID determines, in its sole discretion, that your product is defective in material or workmanship, RIGID will honor your warranty claim. In some cases the product will replaced, depending on the specific timeframe of the purchase. If the product is repaired, all parts, labor, and return shipping may be covered by RIGID.
10 year limited warranty – All Radiance Product Line (Light Bars & Pods)
3 year limited warranty – All Truck-Lite Headlights
2 year limited warranty – All products with powder coat/finish wear (RIGID uses the highest quality materials available. Depending on environment, powder coat can fade). Additional 2 year limited warranty products include accessories, covers, mounting options, kits (excluding light, see limited lifetime warranty), and all other items that RIGID offers as part of a closeout or discontinued sale.
1 year limited warranty – UWL (Under Water/Wake Flame) Series of lights, Interior Dome Lights, Halo Flashlights, flashlight accessories, Reflect housing, Reflect body, and Reflect Clamp.
No warranty offered – Reflect Mirror
RIGID, at its sole discretion, will determine the proper handling of all warranty claims. All warranties, expressed or implied, are void if our warranty claim department determines that there is sufficient evidence of one or more of the following:
1 Negligence: Improper installation, improper use, etc.
2 Abuse: Road hazards, Damage beyond the limits of "normal wear and tear."
3 Unauthorized Repair: Repair service performed by an unauthorized service center.
4 Seal Tampering: Removal of bezel or bezel screws will compromise the integrity of the water-tight seal.
Without registering your purchase or having your original proof of purchase available, the RIGID Limited Lifetime Warranty could be voided. No RIGID Limited Lifetime Warranty is available for the Capture series of lights until a warranty registration is received from the end user and approved by RIGID.
All warranties are non-transferable. Warranty terms and policies are subject to change without notice.