Real Customer Service: Our guiding principles lead us in helping make people’s lives and vehicles better. One of our mottos is Deliver More and we start with you, the customer. What does Deliver More mean to us? It means we’ll help you find the best item based on what you want or need. We’re not afraid to take our service a step beyond what is considered normal for our industry or for any other industry. The Top 10 Reasons to call RealTruck….
How do we do it? It’s simple, really.
Free Shipping on Everything: As part of our new initiative, we are offering free shipping on everything we carry. This applies to orders shipped to the continental United State. Got an idea for us to serve you better? Contact Us and let us know your idea. We’d love to hear from you!
Real Customer Reviews: Our customers can rate any item they order and we display these reviews on each product page. Good or bad, we post the customer product reviews as we get them. We call this transparency and it is how we operate with our customers, our staff and our vendors!
Returns: Changed your mind? No problem! If you are not completely satisfied with your purchase, you may return any item in accordance with our Return Policy. Life is a work in progress and so is our return policy. We are committed to making it easier.
15 Years Online: No joke, we’ve been around for a while. Thanks to our customers and staff, we’ve been selling pickup truck, car and SUV accessories since 1998.
Careers: We are always looking for great people. Be forewarned. Applying for a position at RealTruck assumes you are up to the challenge of a rockin’ job in aftermarket accessories. Check out our open positions if you’re ready to kick it up a notch.
RealTruck Staff: The RealTruck Staff is here to help however they can. Get to know the people behind the scenes. Again, we’re warning you. Viewing these images may cause dizziness, pain in your medulla oblongata and other strange maladies. We’ve even seen people dancing for no reason.
Welcome To RealTruck:
History of RealTruck
RealTruck begins – 1998
RealTruck began business in October of 1997. The business was initially a manufacturer’s representation firm designed to establish dealers for Aftermarket Accessory Manufacturers. In November of 1998, RealTruck began operating the e-commerce website www.RealTruck.com. Our humble beginnings started in a basement of a duplex in Spokane, WA. The sole purpose was to sell automotive accessories online throughout the United States.
It seems odd to say now, but this was a somewhat radical concept back in “98″.The Vehicle Accessory business had always been dominated by the traditional “brick and mortar” establishments. Everyone told us that consumers would not be willing to purchase accessories for their truck, car or SUV over the Internet without being able to touch or see their prospective products. However, their vision was that the Internet was going to continue to grow in effectiveness and be a prominent tool for the future of Vehicle Accessories sales.
In May of 2000 the business was relocated to Jamestown, ND. This was brought about by several factors including the owner’s (Scott Bintz) need to be closer to his family and his endless obsession with snow. Jamestown fit both criteria.
The business has continued to flourish over the years, going through many different levels of growth, focus and strategy. But our commitment to our consumers, our employees and our business partners has never changed. We continue to utilize that same vision and forward thinking we did in a basement in Spokane, Washington; to make people’s lives and vehicles better. This attitude continues to improve our business efficiently and ultimately our customers shopping experience. Learn more about Scott Bintz.
RealTruck’s ITCND Award
In 2006, RealTruck.com received an Innovation Award from the Information Technology Council of North Dakota. The ITCND award was presented to Scott Bintz by Senator Bryon Dorgan. This award is a reflection of the RealTruck staff and the ongoing dedication to improving our customer’s online experience.
In 2012 RealTruck’s mobile site was ranked 245 in Internet Retailer’s Mobile 400 Guide, which evaluates the 400 largest and fastest-growing mobile e-commerce sites of U.S. companies. As consumers increasingly utilize mobile devices and tablets to browse and shop online, RealTruck continues to deliver more to its customers across all devices and platforms.
Visit the RealTruck Blog to see the staff and happenings around RealTruck!