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Sales & Service Hours
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Sales & Service Hours

Customer Service

  • Monday to Friday: 8am - 6pm EST
  • Saturday/Sunday: Closed

Sales

  • Monday to Saturday: 8am - midnight EST
  • Sunday: 9am - 10pm EST

> Customer Service

Customer Service

SELF HELP: NEED ANSWERS?


Shop with Confidence

Our customer service specialists are expertly trained to help identify your vehicle, and we're with you from inspiration to installation. We even guarantee fitment if you give us a call! Call today at 877-216-5446.


Shopping

After choosing your item, simply select your choices from the options available. Common options are year, make, model, sub-model, color, and style. Once all of the options are selected, you may click "Add to Cart" at the bottom of the page.

Price Matching

We do offer price matching! We can price match with other sites as long as they offer free shipping and no sales tax. Items must be in new or never opened condition.

Coupon Codes

Our prices go as low as our manufacturers allow, and we love passing these great prices on to our customers! Though we don’t currently offer coupon codes, check out our Specials page and sign up for our email newsletter for great deals that are always changing! We also offer free shipping on everything, easy returns, and excellent customer service.

Product Reviews

Approximately 3 weeks after you receive your order, RealTruck.com will send you an e-mail requesting a product review. Click the link in the e-mail and submit your review. You can also write a review via your RealTruck Account. Simply log in, and select "My Reviews" from the panel on the left-hand side of the pop-up page.

Authorization Errors

When placing your order, make sure the billing address you entered matches your banking information. Make sure the card number, expiration date, and security code were all entered correctly. If you're still having issues, please contact us at 877-216-5446.

Catalogs and Part Numbers

RealTruck.com carries over 500,000 accessories, so we’ve opted to keep our products listed online within easily searchable categories. If you have any questions or can’t find what you’re looking for, give our product experts a call.

Part numbers are specific to your vehicle, and they can be found below the price once you’ve selected your vehicle.
Note that while we strive to have accurate images of items listed on our website, some images are samples. Please call us if you have any questions about how the product will look or what components are included.



Shipping

At RealTruck.com, standard shipping is always free! View our Shipping page for more details. 



Returns

Please see our Returns page for information regarding returns, exchanges, cancellations, and more.

Though rare, if you have not received an item that shows as being delivered, please give our Customer Service specialists a call at 877-216-5446 and we can investigate the issue further. In most cases, the item is located within 2 - 3 business days.



Warehouse

RealTruck.com has a warehouse in Jasper, Indiana, that helps us ensure fast shipping and timely inventory updates. If you would like us to check stock for you on an item, we are always happy to do so. You can call us at 877-216-5446, email us, or get in touch via Live Chat.



Contact Us

There are several ways to get in touch with us, including with our contact form, chat, and by phone. To speak with one of our customer loyalty specialists via phone, call us at 877-216-5446.

Customer Service
Monday - Friday 7 a.m. - 6 p.m. Eastern time
Closed Saturday and Sunday

Sales
Monday - Saturday 8 a.m. - Midnight Eastern time
Sunday 9 a.m. - 10 p.m. Eastern time



Payment Information

Accepted Payment Types

We accept Visa, MasterCard, Discover, American Express, PayPal, PayPal Credit (formerly known as Bill Me Later), Amazon Payments, Affirm, and RealTruck.com gift cards. Your card is charged when your order is placed. Note that we only accept credit cards issued in the USA.

Gift Cards

From the payment screen, simply select “Gift Card” and enter the card number. Give us a call for any questions about your gift card, including remaining balance. Remember that gift cards purchased for you or by you never expire.



RealTruck.com Account

Creating an Account

Creating an account lets you receive notifications of benefits, such as sales and new products. You can access past orders, receive product suggestions, save your billing and shipping information, and receive promotions and special sales announcements. Though you are not required to create an account to place an order, we recommend it. You can update your account information at any time by navigating to your account and selecting “Account Details.”

Newsletters and Promotions

To sign up for our newsletters and promotional materials, enter your email address in the “Subscribe for Email” box at the bottom of any page. You can also view our Specials page. Click here to unsubscribe, or call us at 877-216-5446.



Technology

Cookies

Cookies are used to store information about your visit to RealTruck. Enabling cookies makes it easier for us to provide our customers with a personalized experience on our website.

Privacy Policy

Please see our Privacy Policy page for information regarding how we protect your information.

Terms and Conditions

Please see our Terms and Conditions page for information regarding our terms of use.