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877-216-5446
Sales & Service Hours
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Sales & Service Hours

Customer Service

  • Monday to Friday: 8am - 6pm EST
  • Saturday/Sunday: Closed

Sales

  • Monday to Saturday: 8am - midnight EST
  • Sunday: 9am - 10pm EST

Returns

Returns happen. We'll help you through it.

1. Give us a call and we'll get the process started
  Customer Service: 877-216-5446 | Monday to Friday:
8 a.m. - 6 p.m. EST
2. Receive Return Material Authorization
  We'll send you a Return Material Authorization (RMA) along with a return shipping label to get the product back to us.
3. Pack It Up & Ship It Back
  Pack the product in its original packaging. Include all items and note any missing parts.
4. Receive Refund or New Item
  Once the product is received, we'll issue your refund or ship the new item.

Return and Exchange Fees

Fee Type Percent of Item Purchase Price
Returns 20% restocking fee
Exchanges 10% restocking fee

If the reason for return or exchange is because of an error made by RealTruck, the customer pays no additional fees.

Reasons of RealTruck Fault:
- You placed an order over the phone and we sent you the wrong item.
- The product you received has a manufacturer's defect.
- The manufacturer sent you a product different from the one you ordered.

Defective Product

We handle hundreds of thousands of items, and sometimes things go wrong. If an item arrives to you defective, let us know and we'll make it right.

Damaged Product

Items ship out all the time, and sometimes accidents happen. Though rare, sometimes items can arrive to you with damaged packaging. Let us know right away if this occurs so that we can make it right.

Incorrect Product

Incorrect orders happen, we understand. If you receive an incorrect order or if we guaranteed fitment and the product does not fit your truck, give us a call. Sometimes it's a simple fix, and if not we'll get the return process started. Either way, we'll make it right.

Lost Package

Processing time differs from order to order, but shipping is always on us. If your package tracking information says delivered but you haven't received it yet, let us know. We'll get in touch with the shipper and track it down. If we can't find it, we'll ship a new product and handle the claim.

First, double check the package isn't hidden or with a neighbor or roommate for safe keeping. If it's still lost, let us know so we can file a claim. We'll process your replacement and handle the details so you can rest easy.

1. Call Customer Service at 877-216-5446

We'll ask you about the issue and the part and order numbers of the defective item. Pictures are helpful too, so we may ask you to email us some.

2. Confirmation

We'll confirm the purchase date and determine if the item is still under warranty. If so, we'll send the necessary information to the manufacturer.

3. Processing Warranty

If the manufacturer determines the product can be returned, we'll get in touch with you. You'll need to repackage the item in a sturdy carton -- this can be the same initial shipping package -- and seal it with packing tape.

Some items are not eligible for return. These items include:
1. Custom made and special order items, unless we are at fault.
2. Freight shipments. Read more about freight shipments.
3. Unless in case of defect, items that have been delivered more than 30 days ago.
4. Installed items.
5. Modified items (items that have been drilled or altered in any way).

At RealTruck.com we're with you all the way, from inspiration to installation. If you're having installation issues, give our experts a call and we'll walk you through it. From installing tonneau covers to air intakes, we've been there. Let us help.

We're here to help. Contact Us.

CUSTOMER LOYALTY SPECIALISTS

1-877-216-5446
Mon - Fri: 8 a.m. - 6 p.m. Eastern Time
Sat & Sun: Closed

Necesita ayuda en Español
Lunes - Viernes: 8 a.m. - 6 p.m. Eastern Time

CHAT LOYALTY SPECIALISTS

Start a Chat Session
Mon - Fri: 8 a.m. - 6 p.m. Eastern Time
Sat & Sun: Closed

SALES / SALES CHAT SPECIALISTS

1-877-216-5446 / Chat Now
Mon - Sat: 8 a.m. - Midnight Eastern Time
Sun: 9 a.m. - 10 p.m. Eastern Time