Thank you for shopping at RealTruck.com! We're revolutionizing the truck accessories industry through a focus on innovation, inspiration, and unmatched service, and the online experience we provide is designed with our customers in mind. We're all about transparency, and we want to reflect that in all that we do, from browsing and placing an order to shipping and returns. In order to build better relationships with our customers, we've simplified our terms and conditions to make them easier to process. Read on, and if you have questions, don't hesitate to ask.
RealTruck.com is proud to offer fast, free shipping! In-stock orders usually take 24-48 hours to leave our warehouse and tend to reach our customers within several days. Items that are not in stock or are custom made have longer processing times. If you have questions or would like an estimate on shipping time for a custom made product, give us a call.
When receiving a freight shipment, be sure to inspect the product before signing the bill of lading. Once the item is signed for, we are usually not able to accept a return. If the item is damaged, refuse the shipment and contact us right away for further instructions.
RealTruck.com provides you with a 30-day satisfaction guarantee. You may return your product for any reason within 30 days of delivery of the product. (Some restrictions apply.) If you find that you are not completely satisfied with your purchase, give us a call. If we are at fault, we will replace the parts or exchange them at our discretion and our cost.
1. Non-defective items that have not been installed should be returned in new condition.
2. Return Material Authorization (RMA) numbers are good for 30-days from the date of issue.
3. The following items are not eligible for return:
a. Custom and/or special order items (unless RealTruck is at fault).
b. Freight shipments.
c. Items delivered more than 30 days ago.
d. Installed items.
e. Modified items (items that have been drilled or altered in any way).
If your return is due to our error, we cover all of the fees. If you are unsatisfied with the product, we will happily refund the purchase price minus a 20% return fee. Exchanges are subject to a 10% return fee.
Returns are a part of shopping, we know that. We're here to help you through it.
Give us a call and we'll get the process started.
Customer Service: 877-216-5446
Hours: 8 a.m. - 6 p.m. Monday to Friday, Eastern time
We'll send you a Return Material Authorization (RMA) along with a return shipping label to get the product back to us.
Pack the product in its original packaging. Include all items and note any missing parts.
Once the product is received, we'll issue your refund or ship the new item.
Hundreds of thousands of products go through our warehouse every day. We care for each and every one of them, but sometimes things go wrong. If you receive a damaged or defective product, give us a call. We'll send you a replacement.
If you believe you have received an incorrect product because it does not fit or align correctly, there may be a simple fix. Give us a call. If we can't solve the problem we'll send you a replacement.
Orders cannot be canceled by email or voicemail, you must call in to let us know. Cancellations for custom made products must be received within 48 hours of the order being placed. Custom made products may be subject to fees upon cancellation due to manufacturer production costs. Fees may range from $50 - $225 depending on which part of the process the cancellation is requested.
Please double check your email order confirmation for any errors as soon as you receive it. If there is an error, it is much easier to correct before any product is shipped.
Order payments may be collected at the time the order is placed. Returns minus the applicable restocking fees are issued when they are received and inspected by our warehouse, and will be processed using the same method as initial payment.
RealTruck.com is offered and available to users who are 18 years of age or older. By using RealTruck.com, you represent that you are 18 years of age or older, or if you are younger than 18, you are visiting the site under the supervision of a parent or guardian.
We reserve the right to withdraw or amend RealTruck.com, and any service or material we provide on RealTruck.com, at our sole discretion without notice. We will not be liable if for any reason all if any part of RealTruck.com is unavailable at any time or for any period. From time to time, we may limit access to some parts of RealTruck.com, or the entire RealTruck.com site, to users, including registered users.
Any username, password, and any other piece of information that provides access to your account must be treated as confidential. You must not disclose this information to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to RealTruck.com or portions of it using your user name, password, or other security information. Any transaction performed under your user name and password is considered your responsibility. You agree to notify us immediately of any unauthorized access to, or use of, your user name or password, or any other such breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.
RealTruck.com and all its contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof), are owned by RealTruck, its licensors, or other providers and are protected by U.S. and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
You may not:
The RealTruck name, the terms REALTRUCK, the R logo design and all related names, logos, product and service names, designs, and slogans are trademarks of RealTruck or its affiliates or licensors. You may not use such marks without the prior written permission of RealTruck. All other names, logos, product and service names, designs, and slogans on RealTruck.com are the trademarks of their respective owners.
Additionally, you agree not to:
RealTruck.com may contain message boards, chat rooms, personal web pages or profiles, forums, bulletin boards, comment sections, and other interactive features (collectively, "Interactive Services") that allow users to post, submit, publish, display, or transmit to other users or other persons (hereinafter, "post") content or materials (collectively, "User Contributions") on or through RealTruck.com.
Any User Contribution you post to the site will be considered non-confidential and non-proprietary. By providing any User Contribution on RealTruck.com, you grant us, our affiliates, our service providers, and each of their and our respective licensees, successors, or assigns the royalty-free right to use, reproduce, alter, perform, display, distribute, and otherwise disclose to third parties any such material for any purpose/according to your account settings.
You represent and warrant that:
We are not responsible or liable to any third party for the content or accuracy of any User Contributions posted by you or any other user of RealTruck.com.
We have the right to:
We have the right to cooperate with law enforcement authorities or court orders requesting or directing us to disclose the identity or information of anyone posting any materials on or through RealTruck.com. You waive and hold harmless RealTruck and its affiliates, licensees, and service providers from any claims resulting from any action taken by any of the foregoing parties during, or take as a consequence of, investigations by either RealTruck or law enforcement.
These content standards apply to any and all User Contributions and use of Interactive Services. User Contributions must in their entirety follow all applicable federal, state, local, and international laws and regulations. Without limit to the foregoing, User Contributions may not:
If you believe that any User Contributions violate your copyright, send us a notice of copyright infringement to [email protected]. It is the policy of RealTruck to terminate the user accounts of repeat offenders.
RealTruck.com includes content provided by third parties, including materials provided by other users, bloggers, third-party licensors, syndicators, aggregators, and/or reporting services. All statements and/or opinions expressed in these materials are solely the opinions of the person or entity providing those materials. These materials do not necessarily reflect the opinion of RealTruck. We are not responsible or liable to you or any third party for the content or accuracy of any materials provided by any third parties.
We regularly update the content on RealTruck.com, but there may be times when content is not fully complete or up-to-date.
You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You may not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part.
RealTruck.com may provide certain social media features that enable you to:
You may use these features solely as they are provided. You may not:
You agree to cooperate with us in stopping any unauthorized framing or linking immediately. We reserve the right to withdraw linking permission without notice.
We may disable all or any social media features and any links at any time without notice at our discretion.
If RealTruck.com contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements and sponsored links. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party links, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.
Each product on our site is backed by a manufacturer's warranty. Although the specific terms of warranties vary from product to product, many of these products are warranted for the life of the vehicle. If you want specific warranty information on a product, please contact our Customer Service Department. RealTruck is not responsible for providing warranty or returns, but we will assist with this process with the manufacturer to help you.
If a product on RealTruck.com is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for such product. If your credit card has already been charged for the purchase and your order is cancelled, RealTruck will issue a credit to your credit card in the amount of the incorrect price.
RealTruck does not manufacture products. Therefore, RealTruck relies upon the product manufacturers to provide accurate information about their products. As such, RealTruck does not warrant the accuracy of product information on RealTruck.com.
Your use of RealTruck.com, its content, and any services or items obtained through RealTruck.com is at your own risk. They are all provided on an "as is" and "as available" basis, without any warranties expressed or implied. Neither RealTruck nor anyone associated with RealTruck makes any warranty or representation about the completeness, security, reliability, quality, accuracy, or availability of RealTruck.com. Neither RealTruck nor anyone associated with RealTruck warrants that RealTruck.com, its content, or any services or items obtained through RealTruck.com will be accurate, reliable, error-free, or uninterrupted. We do not warrant that defects will be corrected, that our site or the server that makes it available are free of viruses or other harmful components, or that RealTruck.com or any services or items obtained through RealTruck.com will otherwise meet your needs or expectations.
To the full extent of the law, RealTruck hereby disclaims all warranties of kind, whether express or implied, statutory, or otherwise, including but not limited to any warranties of merchantability, non-infringement, and fitness for particular purpose.
You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or RealTruck.com will be free of viruses or other destructive code. You are responsible for having your own anti-virus protection in place and for maintaining a means external to our site for restoring any lost data. To the full extent of the law, we will not be liable for any loss or damage caused by a distributed denial of service (DDOS) attack, viruses, or other material harmful to technology that may infect your computer?s hardware or software or other material you own to your use of RealTruck.com or any services or items obtained through RealTruck.com or to your downloading of any material posted on it, or any website linked to it.
The foregoing does not affect any warranties that cannot be excluded or limited under applicable law.
In no event will RealTruck, its affiliates, or their licensors, service providers, employees, agents, officers, or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, RealTruck.com, any websites linked to it, any content on RealTruck.com or such other websites, including any direct, indirect, special, incidental, consequential, or punitive damages or otherwise, even if foreseeable.
The foregoing does not affect any liability that cannot be excluded or limited under applicable law.
RealTruck.com is operated by RealTruck, Inc., which is located at:
3320 Westrac Drive, Suite A
Fargo, ND, 58103
All notices of copyright infringement claims should be sent to [email protected].
All other feedback, comments, requests for technical support, and other communications relating to RealTruck.com should be directed to: [email protected].
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