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Sales & Service Hours
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Sales & Service Hours

Customer Service

  • Monday to Friday: 8am - 6pm EST
  • Saturday/Sunday: Closed

Sales

  • Monday to Saturday: 8am - midnight EST
  • Sunday: 9am - 10pm EST

> Shipping Information

Shipping Information

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Shipping Information

Shipping Cost

Standard ground shipping is always free at RealTruck.com. Freight items also ship free in most circumstances, though there may be an additional cost for freight delivery to hard-to-reach locations.

Shipping Insurance

Shipping insurance is included in every order at no additional cost to you.

Shipping Notification

Once we receive word that your item(s) has shipped, we will email you with the shipping details and tracking number.

Package Receipt

RealTruck.com does not require a signature for most items. However, at the discretion of the carrier, they may add a signature requirement based on the delivery location if they feel that leaving the package may create a risk.

If an item is shipped freight, you will need to thoroughly inspect it before signing. If a freight item is damaged, do not sign for it and give our customer service department a call at 877-216-5446.



Shipping Locations

We only ship to the continental U.S. and apologize that we cannot directly ship to Alaska, Hawaii, or locations outside of the United States. We strive for the very best in customer service, and there are too many factors prohibiting us from delivering on our promise in these areas. We will be happy to ship to a freight forwarder in the lower 48 states. If that isn't an option, we would be happy to help you find a company that is better able to assist you with getting the product you want.

PO Boxes and Military APO/FPO Addresses

Because we ship via UPS and FedEx, we are unfortunately unable to ship to PO Boxes or Military APO/FPO addresses.



Item Not Received

Though rare, if you have not received an item that shows as being delivered, please give our Customer Service specialists a call at 877-216-5446 and we can investigate the issue further. In most cases, the item is located within 2 - 3 business days.



Damaged Items

If your order arrives with obvious signs damage and you refused the shipment*, or if you discovered that your order was damaged after receiving it**, please notify us immediately by contacting our Customer Service department. We will make arrangements to ship a replacement as soon as possible. In the meantime, please prepare the damaged merchandise for pickup. In most cases, the carrier that shipped the merchandise (usually UPS/FedEx) will come by to collect it for inspection. Please keep a copy of the return tracking number for the item being returned. This is your proof that the carrier picked up the merchandise for shipping damage inspection.

*For items that ship freight, it is the customer's responsibility to ensure that the correct product has been received, and in good condition, before signing the bill of lading. If a signature is provided without any damages having been documented, the signee is acknowledging that the product was delivered free of damage. The product will thus be non-returnable and a ship damage claim can no longer be filed. The item cannot be returned if accepted by signee.

**Please note: Providing photos of the damaged box and item will significantly speed up the shipping damage investigation process. For common carrier (truck freight) shipments, prior to signing for the shipment, the merchandise must be inspected and any shipping damage must be noted on the shipping receipt at the time of delivery. If you have noted shipping damage with the carrier, you may contact us to file a claim within 3 business days from the date of delivery. Arrangements to ship a replacement will be made as soon as possible. Items may be returned only if the damage was documented and shipment was refused.



Freight Shipments

Some items, due to the product size or shipping requirements, will be shipped via common carrier (truck freight). Please allow 5 - 7 business days for transit time. We select the best shipping carrier based on where you live and the location of the warehouse it will ship from. Please provide your telephone number for all truck freight orders. Your telephone number may be needed should the driver need directions to your address. All truck freight shipments must be signed for. The shipping company may ask you to pick up your item at their dock or warehouse if they are unable to meet you at the delivery location.

Want faster delivery for a truck freight shipment? If you can provide a business name and business address for us to ship to, it can speed up the delivery transit time.

Remember: Thoroughly inspect freight shipments for shipping damage prior to signing for the shipment. The item must be inspected and any shipping damage must be noted on the shipping receipt at the time of delivery.



Order and Return Questions

Please see our Order and Return pages for questions regarding order processing and shipments.