Buy now, pay later with Learn More
Help
X

Need Help?

We've got you covered!

877-216-5446
Sales & Service Hours
X

Sales & Service Hours

Customer Service

  • Monday to Friday: 8am - 6pm EST
  • Saturday/Sunday: Closed

Sales

  • Monday to Saturday: 8am - 12am EST
  • Sunday: 9am - 5pm EST

> Shipping Information

Shipping Information

Fast Free Shipping

Our centrally located warehouse in Jasper, Indiana, lets us ship FAST and FREE.

RealTruck.com is proud to ship fast and free within the lower 48 United States. Most items ship free*, with a few exceptions like freight shipments to remote areas.

In-stock orders usually take 24-48 hours to leave our warehouse and tend to reach our customers within 5-7 business days. Items that are not in stock or are custom made have longer processing times. Once we receive word that your item(s) has shipped, we will email you with the shipping details and tracking number. If you have questions or would like an estimate on shipping time for a custom made product, give us a call.

Estimated Ground Transit Times

Estimated Ground Transit Times

Expedited Shipments

RealTruck is proud to offer fast, free ground shipping to all of our customers. Expedited shipping is available, though it will be at an additional cost to you. To arrange for expedited shipping, please give us a call at 877-216-5446 before placing your order.

* Note that expedited shipping only applies to the time the product is in transit to you, and that it does not apply to processing time. Though most orders have a standard processing time of just a few days, others may need to be custom made or special ordered. Expedited shipping does not speed up processing time.

Shipping Notification and Receipt

Most items do not require a signature upon delivery, though the carrier may add a signature requirement based on the delivery location if they feel that leaving it may create a risk.

Items Not Received

Though rare, if you have not yet received an item that shows as being delivered, please give us a call so that we can investigate. In most cases, the item is located within 2 - 3 business days.

Damaged Items

If your order arrives with obvious signs of damage, give us a call right away at 877-216-5446. We will make arrangements to ship a replacement as soon as possible. In the meantime, please take photos of the damage and then prepare the damaged merchandise for pickup.

Freight Shipments

We want to make sure your order gets to you safe and sound. For items that are too large to be delivered via regular shipping, we partner with freight carriers that specialize in the transportation and delivery of large parcel freight. Just like ground shipping, we do our best to cover the costs of freight shipping so that it comes to you free, but some destinations will require additional delivery costs if, for example, they are difficult to access. Most freight items will be delivered within 5 - 7 business days after leaving the fulfillment center.

Free Freight

Many items are included in our fast, free shipping policy! If your order needs to ship freight, shipping will be on us just like every other product we sell, though some items and areas may require additional fees.

Semi or Liftgate Truck

Freight shipments arrive via semi or liftgate truck. Most addresses are easy to access, though access issues may necessitate an alternate location. Business deliveries are also suitable.

By Appointment

When receiving an item via freight shipment, the driver or delivery service will contact you to make a delivery appointment. When placing your order, be sure to include a valid phone number to reach you during checkout.

Inspect Before You Sign

All freight shipments must be inspected prior to accepting delivery. If damage is present in packaging or product, do not accept delivery and do not sign the delivery receipt. Return paperwork to the driver and call us immediately at 877-216-5446.

Not Eligible for Return: Freight shipments are not eligible for return. If damage is present on delivery, either in packaging or on the item itself, do not sign the bill of lading and/or delivery receipt.

* Must be 18 or older to accept freight and other signature-required shipments.

Depending on the weight of the shipped item, the item may or may not arrive to you on a truck that has a liftgate, whether a standard 48-foot semi truck or a smaller box truck. If you would like to guarantee a liftgate, please get in touch with us prior to placing your order. Note that liftgates sometimes incur an additional fee.


Liftgate Delivery

If your shipment will arrive via liftgate truck, please be aware that the delivery driver will only be able to use the liftgate to remove the item from the truck and set it on the ground. Customers are then responsible for moving the item to its desired location. If a liftgate is needed and not requested before ordering, there may be additional fees.


Non-Liftgate Delivery

If the shipment will arrive to you via semi truck, the customer is responsible for removing the item from the truck and moving the item to its desired location.

 

We're here to help. Contact Us.

CUSTOMER LOYALTY SPECIALISTS

1-877-216-5446
Mon - Fri: 8 a.m. - 6 p.m. Eastern Time
Sat & Sun: Closed

Necesita ayuda en Español?
Lunes - Viernes: 8 a.m. - 6 p.m. Eastern Time

CHAT LOYALTY SPECIALISTS

Start a Chat Session
Mon - Fri: 8 a.m. - 6 p.m. Eastern Time
Sat & Sun: Closed

SALES / SALES CHAT SPECIALISTS

1-877-216-5446 / Chat Now
Mon - Sat: 8 a.m. - 12 a.m. Eastern
Sun: 9 a.m. - 5 p.m. Eastern Time